Instructions on withdrawal

Consumers according to Sec. 13 German Civil Code (“BGB”) are entitled to withdraw from this contract within 14 days without giving any reason. The right to withdrawal does not apply to distance contracts on the delivery of sound or videorecordings, digital contents (E-Books) or computer software in a sealed package or for download, if the seal has been removed after receipt of the delivery and to delivery of newspapers or magazines except subscriptions. 

Instructions on withdrawal

Right of withdrawal

You are entitled to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us (Gutenberg-Shop, Liebfrauenplatz 5, 55116 Mainz, Germany, Telephone: 0049-6131-220469, Facsimile: 0049-6131-143798, E-Mail: of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, facsimile or E-Mail). To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of withdrawal instructions


According to the statutory regulations, vendor informs on the model withdrawal form as follows:

Model Withdrawal Form

(complete and return this form only if you wish to withdraw from the contract)

Liebfrauenplatz 5
55116 Mainz
Fax: 0049-6131-143798

I/We (*) hereby give notice that I/We (*) withdraw from my/our 
(*) contract of sale of the following goods (*)/
for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as inappropriate.

Please avoid damages and pollution to the goods. Please return the goods in their original packaging including all accessories and all packaging parts to us. If necessary, use a protective outer package. In case you don’t possess the original packaging anymore, please take care of appropriate packaging for sufficient protection against any damages in transit in order to avoid claims for indemnity arising from damages caused by inadequate packaging.

Please note that the modalities as set out in Sec. 9.3 are not precondition for effectively exercising your right of withdrawal.

The Online Dispute Resolution platform of the European Commission